If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel. For hygienic reasons we will not refund or exchange underwear, boxers or swimsuit bottoms. In order to receive a refund the returned product must be in new resalable condition. Face Masks are not eligible for return or exchange. Helmet returns shipped in helmet box will not be accepted
Once your return is received and inspected by Fox’s Return Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take, an additional 2-10 business days after your credit is applied for it to post to your account.
- To help us process your return as quickly as possible, please fill out the return form included in your shipment.
- If you need a copy of the form, please download it here | Download Adobe Acrobat Reader
FOLLOW THESE SIMPLE STEPS FOR AN EASY RETURN:
- Completely fill out the return form on the back of the packing slip.
- Enclose completed return form and items being returned into a package.
- We do not provide the return shipping label, please take package to carrier of choice and select preferred method of shipment
- Send returns to: Fox Head Canada, Inc. Returns Department 58 Aero Dr. Unit 113 Calgary, AB T2E 8Z9
- Please keep a record of your shipment until you have received credit.
For additional information regarding returns, please contact Fox Customer Service at firstname.lastname@example.org or call 1-855-298-1853.
We do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, you would return the item as stated above, then simply place a new order online for the items you would like in exchange. For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online or call Fox Customer Service at 1-855-298-1853 for assistance.
Fox products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Fox makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. Fox shall not be liable for any incidental or consequential damages. If you suspect that your Fox product contains a defect, you may send the product to Fox for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at Fox’s sole discretion. Damaged products deemed not covered by Fox’s warranty policy will be shipped back to you. Any purchase from an unauthorized vendor voids the warranty. Goods intended for sale internationally are not intended for repurchase within Canada, and the warranty is void.
For a warranty evaluation, please contact Fox Customer Service at email@example.com or call 1-855-298-1853.